FAQ
Q1:Can you accept customized designs?
A1:Sure. We accept both OEM/ODM designs. We can make products according to your designs, we also have artists here who can offer artworks according to your design idea.
Q2:May I have a sample for quality reference idea?
A2:Of course. We can send you some of our existing samples for your reference idea and free cost. You only need to pay for shipping.
Q3:What is the payment term?
A3:30% T/T deposit before production and 70% T/T balance payment before shipping.
Q4:How long is the sample lead time?
A4:For existing samples, it takes 1-3 days.
For fully customize, it takes 4-6 days.
Q5:How much the transportation freight will be?
A5:The freight depends on the weight & packing size and your area.
Please feel free to send us your detailed address,we will workout freight for you.
Q6:How to deal with after sales issues?
A6:Allwell is quite responsible. If you receive products that is badly handled by us, we will redo or arrange the refund according to the actual situation.
* Please feel free to contact me if you have any further questions